Terms & Conditions

What is Umdah.pk's Exchange/Replace policy?

Umdah.pk offers its customers a ' 07 DAYS EXCHANGE/REPLACE SERVICE ' wherein you can raise the

exchange/replace request of a product within 07 days of its delivery.

Is There Any Charges On Exchange/Replace Any Defected Product?

No! there is no charges on exchange/replace for products that are faulty or defected in anyway. Our

customer care center is there for you 24/7, you may contact them through whatsapp, send them the

details on whatsapp i.e. your name, images of faulty product, description about product's fault and your

contact number, they will soon contact you and exchange/replace your parcel within 07 working days

without any cost.

Note: If u want to exchange/replace faulty products, you will have to send the product first to our

official address and after receiving of your product, our officer will call u and then send your parcel to

your designated address.

If We Don't Like the Products Then How We Exchange/Replace Them?

Umdah.pk had built its policies very flexible for its customers, If any of our valuable customers don't like

our products or want to order any other product from our website in place of the order that they

already got, They will have to first send the received product to our official address and after we receive

the product our officer will communicate with you and ask you for the other product by which you want

to replace your first order and will send the selected product to your address provided. Replacement

can be made within 10 working days. For this type of Replacement/Exchange, Rs 300/ PKR will be

charged.

Note: Products that you Replace/Exchange must be in their original condition and packaging. Products

once used cannot be exchanged in any manner.

Is There Any Refund Policy On Umdah.pk?

Products delivered may not be refunded. However, you may exchange, replace as per our Exchange /

Replacements Policy.

Advance Payments In Case For Orders Above Rs. 5,000

Under Our New Policy Rs. 1000 Advance for Orders Above Rs. 5000 And Rs. 1500 for Orders Above Rs.

10,000 will be paid by customers. Amount paid in Advance will be adjusted in the Cash On Delivery of

Your Order.